How to Read your Water Bill

STATEMENT OF ACCOUNT (WATER BILL)

The Maynilad Statement of Account (SOA) is the monthly water bill that is issued to customers. It reflects the customer’s monthly consumption and billing, including the breakdown of charges.

Know more about the different components of your monthly water bill.

2. Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

4. Bill & Payment History

This shows your recent payment history.

6. Reminder

This section contains payment and/or service reminders for customers.

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1. Service Information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

3. Average Billing Advisory

This is not part of the usual SOA and will only be available if there is an issue with your water meter, which will prompt us to issue a billing that is based on your average consumption over the past six months.

5. Billing Summary

The breakdown of all charges can be found in this section.

1. Service Information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

2. Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

3. Average Billing Advisory

This is not part of the usual SOA and will only be available if there is an issue with your water meter, which will prompt us to issue a billing that is based on your average consumption over the past six months.

4. Bill & Payment History

This shows your recent payment history.

5. Billing Summary

The breakdown of all charges can be found in this section.

6. Reminder

This section contains payment and/or service reminders for customers.

Billing Summary

Basic Charge covers the cost of operating, maintaining, improving and expanding the distribution network, as well as the facilities that bring potable water to customers. It is based on the latest approved tariff schedule.

Foreign Currency Differential Adjustment (FCDA) is a percentage of the Basic Charge, and accounts for fluctuations of the Philippine peso against other countries’ currencies, subject to periodic review and adjustment.

Environmental Charge is 20% of the Water Charge (Basic Charge plus FCDA) applicable to all customers.

Sewerage Charge is 20% of Basic Charge for Commercial and Industrial customers connected to a sewer line. This charge is not levied on Residential and Semi-Business customers, or on Commercial and Industrial customers who are not connected to the sewer line.

Maintenance Service Charge (MSC) covers the maintenance of the water meter, and is based on the size of the installed meter. 

Total Current Charges before Taxes is the sum of Basic Charge, FCDA, Environmental Charge, and MSC.

Value Added Tax (VAT) is 12% of Total Current Charges before Taxes. The government charges 12% of total fees.

Previous Unpaid Amount pertains to charges billed prior to the billing period, and should be settled immediately together with the current charges to avoid disconnection of the water service.

Total Amount Due is the Total Current Charges plus any Previous Unpaid Amount.

Payment Due Date is the deadline for paying the Total Amount Due.

TARIFFS AND RATES

To ensure that Maynilad has the ability to sustain its operations and expand its services, it charges a water tariff that will allow it to gradually recover its investments, including its government-regulated profits.

The tariff follows a socialized structure so that those who consume less water are charged lower rates. Those who consume more water are charged higher rates.

Water consumers are also classified depending on the presence and nature of the economic activity in their house or establishment. Their classification determines what type of water rates will be applied to them, i.e., Residential, Semi-Business, Commercial, and Industrial.

Residential customers who consume 10 cu.m. or less per month are given a 20% discount by Maynilad. Commercial, industrial, and high-consuming customers are billed higher rates.

RATE REBASING

Rate Rebasing is the process of adjusting water rates every five years. The adjustment is based on the performance, expenses, earnings, unrecovered investments, and service improvement plans of the water concessionaires.

Rate rebasing enables the gradual increase of water rates despite the massive, accelerated investments of the water concessionaires. This is because the process is based on a cash flow analysis or the examination of money inflows and outflows.

Through cash analysis, the government ensures that the water concessionaires are not over-accumulating profits and losses. It also guarantees that full recovery of the concessionaires’ expenses and profits will only be possible when the concession agreement ends in year 2037.

To know more about Rate Rebasing, check the materials below:

Service information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

Average Billing Advisory

This is not part of the usual SOA and will only be available if there is an issue with your water meter, which will prompt us to issue a billing that is based on your average consumption over the past six months.

Bill & Payment History

 This shows your recent payment history.

Billing Summary

The breakdown of all charges can be found in this section.

Reminder

This section contains payment and/or service reminders for customers.

ABOUT RATES REBASING

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Bank of Commerce

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BDO

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1.) Visit www.bdo.com.ph
2.) Click Online Banking Log in
3.) Click on Enroll Now
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the BDO Personal Banking
2.) Click on Enroll Now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Submit

BPI

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1.) Go to BPI Expressonline (www.bpiexpressonline.com) then click on “Enroll Now”.
2.) Select your location from the options provided.
3.) Read the Terms and Conditions.
4.) Submit your deposit account information.
5.) Fill out the EOL REgistration Form.
6.) A confirmation page will appear.

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1.) Download the BPI Mobile App
2.) Click on Log in
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5.) Fill out the needed information
6.) Click Submit

LandBank

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1.) Visit www.lbpiaccess.com.ph
2.) Click on Enroll now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Submit

MOBILE BANKING

1.) Download the Landbank Mobile App
2.) Enroll on lbpiAccess.com
3.) Use the log-in credentials to access the App

EastWest Bank

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1.) Visit www.eastwestbanker.com
2.) Click Log in now and then Personal Account
3.) Click Sign me up
4.) Read the Terms and Conditions.
5.) Follow the steps and fill out the needed information
6.) Click Submit

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1.) Download the Eastwest Mobile Banking App
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4.) Fill out the needed information

MetroBank

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1.) Visit personal.metrobankdirect.com
2.) Click on Sign up now
3.) Read the Terms and Conditions.
4.) Select the account that you would like to enroll
5.) Fill out the needed information
6.) Click Submit

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1.) Download the Metrobank App
2.) Click on Sign up
3.) Read the Terms and Conditions.
4.) Fill out the needed information

Chinabank

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MOBILE BANKING

1.) Download the CBS Personal App
2.) Click on Sign up
3.) Read the Terms and Conditions.
4.) Fill out the needed information

PSBank

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1.) Visit www.psbank.com.ph
2.) Click Log in then Personal
3.) Click Register Account
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the PSBANK Mobile App
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4.) Fill out the needed information

Security Bank

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5.) Choose the type of account to enroll
6.) Fill out the needed information
7.) Click Submit

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UnionBank

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1.) Visit www.unionbankph.com
2.) Click on UnionBank Online
3.) Click Sign Up Now
4.) Read the Terms and Conditions.
5.) Choose the type of account to enroll
6.) Fill out the needed information
7.) Click Submit

MOBILE BANKING

1.) Download the UnionBank App
2.) Click on Sign up with My Existing Account
3.) Read the Terms and Conditions.
4.) Choose the type of account to enroll
5.) Fill out the needed information

RCBC

ONLINE BANKING

1.) Visit www.rcbc.com
2.) Click on Log in Personal Online Banking
3.) Click Enroll Now
4.) Fill out the needed information
5.) Click Submit

MOBILE BANKING

1.) Download the RCBC App
2.) Click on Register
3.) Read the Terms and Conditions.
4.) Fill out the needed information

UCPB

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5.) Fill out the needed information
6.) Click Register

MOBILE BANKING

1.) Download the UCPB App
2.) Click on Enroll Now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Register